Maine Health

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Thank you for choosing NorDx for your healthcare needs. Part of our continuing service to you is the proper handing of your bills. In order for us to offer the best possible service to you in this area, please be aware of the following:

Insurance Billing

We will bill primary insurance plans for your services. We will bill the secondary insurance plans with which NorDx has a contractual arrangement. We will provide filing assistance for those secondary insurance plans with which NorDx has no contractual arrangement. It is necessary that you provide us with complete information so that your insurance may be accurately billed. If we ask for additional information, please provide it as soon as possible. The quality of our billing depends upon the information you provide.

Please note, each claim requires a valid diagnosis. This information comes from the ordering physician. In the event a diagnosis is not listed on the order accompanying your specimen, claim submission to your insurance will be delayed. You may be asked to assist us by contacting your physician to provide the missing diagnostic information.

The requirement for submission of claim forms varies among employers and insurers. You are responsible for the prompt completion and submission of any claim forms required. Most plans that require claim forms will not make any payment until they have received the form. Prompt completion will expedite the clearing of your balance. If you are not sure if a claim form is required for your plan, ask your employer or insurance agent.

We bill your insurance as a part of our service to you. Please remember that you, not your insurance plan, are ultimately responsible for all charges.


Make all checks payable to NorDx.

We accept MasterCard, Visa, and Discover Card.

Price Quote

NorDx is committed to providing consumers of healthcare services with pricing information so they may better anticipate and understand their financial responsibilities and be able to make informed healthcare decisions. The NorDx Customer Service Department offers pricing estimates/quotes for laboratory testing.

To request pricing, please contact the NorDx Customer Service Department, Monday – Friday,
6:00 a.m. – 7:00 p.m. at (207) 396-7830 or toll free at (800) 773-5814.

Charity Care

We recognize and accept the Maine Medical Center Charity Care Guidelines.


In the event of an overpayment, we will credit any existing balance in your name. A credit balance resulting from multiple insurance payments will be refunded to you only after a determination is made of insurance company obligation (coordination of benefits).

Insurance Non-Payment

If your insurance company (except Medicare and Medical Assistance) does not pay within a reasonable period of time and/or rejects claims in part or full, you may be billed directly for the unpaid balance.

Health Insurance Coverage varies and all services may not be covered. We do not negotiate payments with your insurance company and, while terms such as customary, reasonable, or prevailing may be used to limit coverage, payment of our charges remains your obligation.

To make Address & Insurance Changes/Corrections, please select one of the following links.

Our billing department will help you answer any billing questions you have and resolve any issues.

Update your Information

Use the following links to make updates to your information: